Frequently Asked Questions
Everything you need to know about our Sub-Zero appliance repair services across South Florida.
What areas do you service?
We provide Sub-Zero appliance repair services throughout South Florida, including Miami-Dade County, Broward County, Palm Beach County, Monroe County, Collier County, Martin County, and St. Lucie County.
Do you offer same-day service?
Yes! We offer same-day service for most repairs. Call us at (800) 651-4528 and we'll dispatch a certified technician to your location as quickly as possible.
What brands do you repair?
We specialize in Sub-Zero appliance repair but also service Bosch, Viking, Thermador, and Miele appliances throughout South Florida.
Do you use genuine parts?
Yes, we exclusively use genuine manufacturer parts for all repairs. This ensures optimal performance and maintains your appliance's warranty.
Are your technicians certified?
All of our technicians are factory-trained and certified with over 30 years of combined experience repairing Sub-Zero and other premium appliances.
Do you charge extra for weekends or holidays?
No! We do not charge any extra fees for weekend or holiday service calls. Our rates are the same 24/7, 365 days a year.
Do you provide a warranty on repairs?
Yes, we provide a full warranty on all parts and labor for every repair we perform.
How much does a typical repair cost?
Repair costs vary depending on the issue and parts needed. We provide transparent pricing with written estimates before beginning any work, so there are no surprises.
Can you repair built-in Sub-Zero units?
Absolutely. Our technicians are experienced in repairing all Sub-Zero models, including built-in refrigerators, freezers, wine coolers, and undercounter units.
Do you offer maintenance services?
Yes, we offer preventive maintenance services to keep your Sub-Zero appliances running efficiently. Regular maintenance can help prevent costly breakdowns.
How do I schedule a service call?
You can schedule a service call by calling us at (800) 651-4528 or by filling out our online contact form. We'll confirm your appointment and dispatch a technician promptly.
What should I do if my refrigerator stops cooling?
First, check that the unit is plugged in and the thermostat is set correctly. If the issue persists, call us immediately at (800) 651-4528 for emergency repair service.
Do you service commercial equipment?
Yes, we service both residential and commercial Sub-Zero refrigeration equipment throughout South Florida.
Can you repair Sub-Zero marine refrigeration?
Yes, we specialize in Sub-Zero marine refrigeration repair and provide dockside service at marinas throughout South Florida.
Do you offer any discounts or promotions?
Yes! We currently offer 15% off any appliance repair, free maintenance with repairs over $250, and other special promotions. Call us for current offers.
How quickly can you respond to an emergency?
We offer 24/7 emergency response and can typically have a technician at your location within a few hours of your call.
What is your service area for marine refrigeration?
We provide marine refrigeration repair at marinas and ports throughout South Florida, from the Florida Keys to Palm Beach County.
Do I need to be home during the repair?
Yes, we recommend that an adult be present during the repair so our technician can discuss the diagnosis and get approval before proceeding with any work.
What payment methods do you accept?
We accept all major credit cards, debit cards, checks, and cash for payment of services.
How long does a typical repair take?
Most repairs are completed within 1-2 hours. If additional parts are needed, we'll schedule a follow-up visit as quickly as possible.
Can you repair a Sub-Zero that is leaking water?
Yes, water leaks are one of the most common issues we repair. Our technicians can quickly diagnose the source of the leak and fix it the same day.
Do you offer free estimates?
We provide written estimates before beginning any work. Our service call fee is applied to the cost of repair if you choose to proceed.
What if you can't fix my appliance?
If we determine that your appliance cannot be repaired cost-effectively, we'll provide honest advice about your options and you won't be charged for the repair.
Are you licensed and insured?
Yes, we are fully licensed and insured to perform appliance repair services throughout the state of Florida.
Why should I choose your company over others?
We offer 24/7 availability, same-day service, certified technicians with 30+ years of experience, genuine parts, transparent pricing, no extra charges for weekends or holidays, and a full warranty on all parts and labor.
Still Have Questions?
Our team is available 24/7 to answer any questions about your Sub-Zero appliance repair needs.